Customer Help

The majority of our orders are shipped the business day after the order is placed. However, there are some occasions when you may see a delay in the shipment. The most common cause for a delay is when we have an exceptionally busy day and a large number of orders are received at one time. Some of these scenarios include:

Clearance Days

During clearance days when we offer you some of the best deals available we can receive 2-3 times the normal order volume so it may take a few days to send out all shipments. Some products may be delayed in shipment due to their location or product type. 

Computer Orders

When we feature a great deal on a computer, we frequently receive a large amount of orders for that product at one time. When this happens, it takes several business days to prepare, customize, pack and ship the computer to you. We expect this delay and provide an expected delivery date that is typically 12 days from your date of order.

We appreciate your patience in these situations. Even though your item may take a few extra days to ship, you will still receive your product by the expected delivery date.

Our products can be shipped to worldwide, but if the package cannot arrive and be shipped, we will contact you as soon as possible.

Yes, you can, but when the your items has been shipped out, you cannot change or cancel. You can return the items  and have an exchange.

In order for us to process your return expeditiously and ensure a swift refund, we recommend that you do not return items from different orders together. However, any items that were shipped together can be returned together in the same box.

You can check the status of your return on Eliparts.com or by calling Customer Service at +86 18138417662 (8a.m. -12p.m. UTC/GMT+08:00).

Eliparts.com

To determine if your return has been received, sign into your account by selecting “Sign In” from the person icon drop down menu from any page on HSN.com and enter your email address and password. If you are already signed in, click the “Order Status” option from the same drop down menu.

To process your gift return or exchange, please contact our Customer Service Department at  +86 18138417662 (8a.m.-12p.m. UTC/GMT+08:00). Or leave a message to livechat. You also can send email to us.

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30-day Satisfaction Guarantee!

We can arrange for a refund or reissue when your order within 30 days.

We can arrange for a refund or reissue when your order within 30 days.

You can ship return from post office near you, but before send it, tell us the delivey fee. Our products are very cheap, if the return delivey fee is too much, we can just refund to you.

30-day Satisfaction Guarantee! 

Received a wrong or broken item? We can re-send right and complete one! Just visit us online or give us a call, then ship your original item back within 30 days using the Eliparts return label.

We stand by every product we sell, and we want you to be completely satisfied with the purchase you make, but we understand that sometimes an item just needs to be returned.
Returns made after the stated return policy period will be returned to the sender. Select items cannot be returned. When applicable, this will be stated at the time of sale. 

Return

30-day Satisfaction Guarantee!

Fill out the Return Form from the original packaging

• Indicate the item(s) you are returning, the reason for return, and your credit preference or exchange method
• Separate the return form from the shipping label
• Insert the return form inside your return package

Exchanges 

Exchanges are FREE when we sent the wrong items or they are broken when you receive them!

• We only accept exchanges when we sent the wrong or broken items.
• If you buy the wrong items and you want to have an exchange, you need to pay all delivery fee.
• We’re only able to exchange items that are currently in stock. If we don’t have the item in stock, we’ll refund you the amount of your original purchase.
• Some items cannot be exchanged but may be returned for a refund.
• Based on the product, the exchange order may be shipped immediately after the exchange is processed or you may be asked to return the original before the replacement is ships. If we’re able to ship the exchange order immediately, we ask that you return the original purchase within 15 days or we may rebill your original payment method.
• All exchanges must be sent to the same shipping address as the original item. If you need the product shipped to a different address, you can return it for a refund and place a new order.
• The Exchange link is only active while your order still qualifies for our 30-day return policy. If there are no exchange or return options provided in your Order Status list on Eliparts.com, the order may no longer qualify. 
• To arrange an exchange over the phone, please contact our Customer Service department at +86 18138417662 (8a.m.-12p.m. UTC/GMT+08:00). We ask that you return the original item within 15 days of calling for an exchange.